Shipping policy

Order processing times

Our orders are processed within 1~5 business days. During seasonal times like Black Friday and Christmas, order processing can take up 5~8 business days. We appreciate your patience while we prepare your order. We assure you that we will make all the efforts to process your order as soon as our capacity allows.

Shipping times

We ship from our warehouses located in the United States and Netherlands. We shipping worldwide. 

・Orders shipping within the United States will arrive usually within 2~5 business days.

・Orders shipping internationally to Canada will arrive usually within 4-8 business days.

・Orders shipping internationally in Europe will arrive usually within 2~5 business days.

・Orders shipping internationally worldwide (excluding the USA, Canada and Europe) usually are estimated to arrive within 5~15 business days.

All shipping statuses are updated on our product pages.

Shipping costs

・Orders shipping to an address in the United States with an oder value of $49.99 or less have a rate of $4.95.

・Orders shipping to an address in Canada with an order value of $49.99 or less have a rate of $8.95.

・Orders shipping to an address in Europe with an oder value of $49.99 or less have a rate of $4.95~$9.95.

・Orders shipping to an address outside of USA, Canada and Europe with an oder value of $49.99 or less have a rate of $9.95.

・If we offer Free Shipping as campaign, please make sure to which country we refer, mostly it will be free shipping in the USA.

Returns, exchanges, cancellations

Full refunds and exchanges are offered for regular priced merchandise within 30 days of purchase (except specific items with badge 60-day money back guarantee) from our e-commerce stores, or within 30 days that tracking indicates an order has been delivered. Refunds will be returned to the original payment method used to make the purchase. For all returns or exchanges:

Items must not be washed, worn or damaged.

All original tags must be attached.

You must present a valid receipt.

Sale and discount items are not eligible for returns or exchanges. 

If you would like to cancel or make a change to your order, you are able to do so up to 24 hours after you receive your order confirmation. Please contact us directly at contact@madeofbalance.com so we can make these changes immediately. If your order ships after 24 hours from order confirmation and you decided to make changes to your order, mostly we will be not able to proceed that. 

Should your order be identified as lost within the shipping carrier, we will ship a new order out immediately. 

Should your order arrive damaged, please take photos and send them to us at contact@madeofbalance.com, for refund policy details please refer to refund policy section.